Exchange and Returns, Cancellation, Policy

Exchange & Returns

1. Requests for return or exchange must be made within 24 hours of receiving the order.
2. Items must be unused, unworn, and in their original condition and packaging.
3. For change-of-mind exchanges, return and re-shipping costs are shouldered by the client.
4. Promotional discounts used on the original order will not carry over to the replacement item. Any price difference must be settled before the exchange is processed.
5. For items reported as damaged upon arrival, incomplete, or incorrect, please contact us within 24 hours and provide clear photos and, when available, an unboxing video so we can properly assess the concern.
6. Sale or final-sale items are not eligible for return or exchange due to change of mind. This does not affect concerns involving defective, damaged, or incorrect items.

Cancellation Policy

1. Orders may be cancelled within 30 minutes of placing the order, provided they have not yet been processed or prepared for shipment.
2. Orders paid via GCash or bank transfer must be settled within the stated payment/reservation period. Unpaid orders will automatically be cancelled and the items returned to inventory.
3. Once an order has been packed, fulfilled, or handed over to the courier, it can no longer be cancelled.
4. For confirmed Cash on Delivery orders, please make sure someone is available to receive and pay for the parcel. Orders declined upon delivery may affect eligibility for future COD transactions.